“Providing excellent service is about meeting the expectations of your customers in a way that makes them satisfied and feels "wowed". This exactly is the kind of service you give us since Day 1 of our association with you.  You've got friendly, knowledgeable staff who are able to solve problems, make decisions, and meet (or exceed) our needs at the first point of contact. You have the ability to effectively communicate and actively listen to what is being said.   Answering our call with energy, their first name and the impression that ours is the first call of the day is another strong point of your team. All in all, excellent service - perfectly helpful with a smile - leading to a happy and satisfied customers and friends. Thanks again for delivering excellent service!” - Ms. Naty Tajonera, Group Manager – Systems Support & Office Admin. Div., DB Soft Philippines (Responsive’s corporate client since 2004)

“Law firms such as ours are largely concerned in handling employee-related benefits, particularly HMO package, so we thought of getting a professional intermediary in helping our people address and resolve these concerns. We were right because Responsive really made things possible in giving prompt assistance more than what have expected.” - Ms. Josephine P. Torres, Office Manager, Quiason Makalintal Barot Torres Ibarra & Sison Law Firm (Responsive’s corporate client since 2005)

“For two consecutive years now, Responsive was able to live to its objective of exceeding their customers’ expectations.  As our business partner, they were able to truly respond to our needs and requirements which made our business processes in medical and group life insurance benefits easier.  What I really appreciate are the monthly and quarterly reports they provide us that give us a good analysis of our employees’ health background.  Every end of the month, we have a performance appraisal for all our suppliers, and so far, Responsive always received consistent high ratings – exceed customer expectations - from our employees in terms of delivery of services and on-time responses to our queries and requests.  These, I believe are major factors that clients like us look for in our business partners.-”Ms. Dorss G. Estaniel, HR & Admin. Manager, EMS Components Assembly, Inc. (Responsive’s corporate client since 2007)

“Being in the Human Resource business for more than 10 years, I have had the experience of dealing with several brokers, some of them with global visibility.  I can say that I received the best service from Responsive Health and Insurance Brokers, Inc.  They were able to address our concerns in a timely manner.  I have given them many difficult issues to resolve, and they were able to rise up to any of those situations.  This left our employees feeling well served, and very satisfied. For these reasons, I make sure that they serve any company to which I belong.” - Ms. Grace D. Garcia, People and Performance Manager, Maunsell AECOM (Responsive’s corporate client since 2007)

“I liked the way the newsletter was done, educational and relevant infos were well disseminated. The team building/bonding, etc which we also do here at Crewcare, Inc.  will really bring out the best in our staff and rewarding for us as their head.  Self development programs for your clients is very good and hope there will be a stress management seminar for our staff here as well.  It’s really very nice to know the there are Presidents of   companies , like you that stirs followers to look beyond their self interest for the good of others, and it’s always my hope that our staff will really appreciate what we do for them, our concern, our intellectual stimulation and  development programs are for their own benefits and not ours only.”
- Josephine M. Roldan, President & General Manager of CREWCARE INC.